Shipping & Returns Policy

International B2B Shipping

ALSTONBEAUTY supplies motorcycle and scooter lighting, parts and customized products to international B2B customers. Shipping charges are not based on a single fixed rate.

Freight is quoted individually according to the destination country or region, shipment weight, order quantity, package dimensions, selected transportation method and other logistics requirements applicable to the shipment.

The applicable shipping charge, shipping method and related commercial terms will be confirmed through the quotation, proforma invoice, purchase order confirmation or other agreed sales documentation before shipment.

Claims for Incorrect, Damaged or Defective Goods

If a shipment is believed to be incorrect, damaged or defective, the customer should contact ALSTONBEAUTY promptly and provide sufficient order and product information for review.

• Relevant quotation, proforma invoice, purchase order or invoice reference
• Product name, part number or SKU where available
• Quantity affected and a clear description of the issue
• Supporting photographs, video or other reasonable evidence where applicable

The appropriate remedy will be determined according to the agreed order or OEM/ODM contract terms and the circumstances of the claim.

OEM / ODM & Customized Orders

OEM/ODM and customized projects may involve specifications, samples, tooling, production approvals, packaging requirements, minimum order quantities and other individually negotiated conditions.

Where project-specific terms differ from this general policy, the written terms agreed in the applicable quotation, purchase order, project confirmation or contract will govern that transaction.